• I know someone who booked the Wyndham Tutwiler in Birmingham on wyndham.com for $80 and then put in a claim through the Webmatch Guarantee because Expedia had the same night for $79. Wyndham denied the claim because they said they match the total cost to the total cost and Expedia adds a fee (bundled with taxes) which made Expedia's price higher.

    The Webmatch Guarantee Terms & Conditions say:
    If you make a reservation on a Wyndham-branded Web site, and then find a lower, published, available Internet room rate for the same hotel and same number of accommodations, for the same room type and bed type, Wyndham will honor the lower Internet rate if:
    You notify Wyndham within 24 hours after making a reservation.
    The reservation was not booked within 72 hours of arrival.
    It specifically says room rate, not total cost. I told him to contact them again and refer them to their own Terms & Conditions. If they don't honor it, he should dispute it with his credit card.


  • Just got this:

    I just heard from Wyndham, and much to my surprise, they have agreed to honor their guarantee and give me my room for free. As you pointed out, their terms and conditions referred to the "room rate." I also went back and looked at their webrate itself, and it referred to the "rate" as $80 and also listed the "room charge" as $80. This makes it hard for them to argue that "room rate" includes those extra fees and taxes. They took a couple days to get back to me, but they caved in the end.


  • Update: they've relented on the free night for one person only but are still trying to argue that nine different people constitute a single stay. :(Maybe they have should have booked their own rooms. You should have guided them along. I did it with a few others for a group of us. It worked as it should.


  • Keep on them. It's per person, per room. Who guaranteed the room?

    Update: they've relented on the free night for one person only but are still trying to argue that nine different people constitute a single stay. :(


  • Sorry to dig up a three year old thread, but why start a new one when one exists.

    I booked a group of rooms at the Wyndham Anaheim. The rate on Wyndham.com was $76 but the Expedia rate was $66. I submitted my claim for each reservation and in response to my first submission they agreed to match the room rate but did not give me the free night because the said the T&C's are different. The difference is that with the lower rate on Expedia apparently you can cancel with a penalty whereas with Wyndham you can't cancel period. In other words, they are claiming that the rates are not comparable because their rate is higher and slightly more restrictive than Expedia. Give me a break.

    I then send in separate requests for my other reservations for my colleagues and they try to tell me that these are denied (no free night, no match of rate) because there is a clause that states "Only one free room night will be offered per stay. A stay is any number of consecutive nights spent at the same hotel, even if the result of more than one reservation." As far as I can tell the intent of this one is so that you don't book a series of one night stays, all of which are free not preventing you and your buddies from each getting one night on the house. - I made nine separate concurrent reservations not nine consecutive reservations.

    I'm currently doing the back and forth e-mail thing.

    I'll be extremely pissed if I end up in a situation where I'm paying $10 extra per night and can't even cancel to take advantage of expedia's lower rate.

    Any suggestions?


  • Update: they've relented on the free night for one person only but are still trying to argue that nine different people constitute a single stay. :(







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